STUDIO POLICIES

Welcome to The Holō Collective!

Thank you for being here. To give our community of teachers & students the best experience, please note and abide by the following Studio Policies.

How do I sign up for a class?

We are an intimate studio and have a max capacity of 10-14 students per class/event. Advance registration is required using the Mindbody app, through ClassPass, or email us so that we can secure your space for class. Occassionally, walk-ins are welcome if space permits. Pre-registration allows you to take care of payment ahead of time so that you do not incur a collection fee for not pre-registering. It also gives you and the teachers adequate time to show up and get situated onto your mat before class.

If we do not have reservations for a class ahead of time, The Holō Collective has the right to cancel the class altogether to give that time back to our instructors.

The "Book Me!" feature under our schedule or through any of the apps are powered by Mindbody. Remember to register with The Holō Collective if you do not already have an account.

Can I still attend class if I'm late?

No. Please arrive at least 5-10 minutes prior to your class start time for the benefit of your practice, teacher, and other students. The doors will open at least 15 minutes prior to class start time, and there is NO GRACE PERIOD.

Due to the limited timeframe to share a space together, teachers have the prerogative of locking the doors at the start of class time. IF THE DOORS ARE LOCKED, that means the instructor has begun, class has already started, and you are late. Please respect the studio environment and return for another class, instead. You are welcome to inquire ahead of time about punctuality if you think that may be an issue for your schedule so that we can better prepare for your anticipated arrival.

The Holō Collective believes that the greatest gift you can give someone is time. We understand that yoga and wellness classes/events may not be the only thing our students have planned for their day. Thus, we will start and end class on time and we encourage all students arrive 5-10 minutes early to get parked, checked-in, and situated for class.

IF arriving late and you have already informed the studio, remember that a centering/silent meditation might be at the beginning of a class so we ask that you enter the room as silently as possible. DO NOT RING THE DOORBELL. Do not slam locker doors. Try to avoid ruffling your personal items and please wait to use the restroom during this time as this is very disruptive for others. If you must leave early, we ask that you exit as quietly as possible.

Other things to know

What is Holō's  Cancellation & Refund Policy?

Cancellation Policy

Cancellations should be made at least 6 hours in advance of the scheduled visit. Appointments cancelled less than 6 hours prior to class start time will incur a penalty depending on your package or membership status.


If you are not able to attend a class for whatever reason, you must cancel your reservation by the Class Cancellation Policy's window of 6 hours prior to the start time. This grants other students the ability to reserve a spot due to limited space and gives respect for others' time. You can cancel your reservation(s) by logging into your Mindbody or ClassPass account with The Holō Collective, then navigate to your schedule in the app/browser and select the class you need to cancel.


Unlimited Pass Holders (Memberships and Intro Offers)

LATE CANCELLATION FEE $20

NO SHOW FEE $30

Cancel within 6-Hours to avoid a penalty


Class Package Holders

LATE CANCELLATION FEE $20 -- Class Credit Returned

NO SHOW FEE Class Credit will be considered REDEEMED as if you attended the class


ClassPass & Network Communities

Please review your own Cancellation Policies on ClassPass or other Network Communities as they have their own Cancellation parameters.


All Service Purchases, Event Sales, and Retail Purchases made are final. It takes a lot to curate events that provide a personalized experience. In addition, the limited spaces for our events mean that a purchased reservation can prevent others from possibly attending, particularly for sold-out events. Retail items may have limited in-studio quantity and sizes. Thus, your purchase restrict others from viewing and purchasing for their own purpose. Non-use of any of our services, including our class packages, memberships, events, or retail items are not grounds for a refund or credit. The Holō Collective reserves the right to make accommodations in some instances, per our discretion.


Retreats booking Terms & Cancellation Policies vary depending on the individual retreat.  Retreat bookings are powered by WeTravel, and managed by The Holō Collective hosts.  Each Term & Cancellation Policy can be reviewed directly on the booking link upon checkout with WeTravel.


"Not knowing" our published policies is not a valid reason for returns or refunds on account purchases.  However, The Holō Collective reserves the right to make accommodations in some instances, per our discretion. Email us at info.theholocollective@gmail.com.

How should I prepare for class?

Sign up online and arrive a few minutes before class to get situated! Our studio provides filtered water at our Hydration Station, or you can bring your own water to stay hydrated.

We provide props including yoga blocks, blankets, straps, bolsters, cork balls, etc. However, we recommend you bring your own yoga mat and towel for practice. You may want to purchase your own mat for reasons of personal hygiene and regularity of practice.

Our studio provides high performance yoga mats for rent for $3.00.

We recommend wearing athletic clothing where our yoga teachers can have a good idea of your body alignment and, at the same time, is comfortable for your to move in. We recommend fast-drying fabric and clothing that do not restrict your movement.

This is my first time doing yoga, what classes do you recommend?

It's a good idea to try different classes to get an idea of the style of yoga and personality of the teachers that are right for you and where you are on your journey. Our studio provides a range of classes including Power Flows, Vinyasa, Inversions, and other Active Workshops that tend to be more physically demanding, while Gentle, Yin Yoga, Restorative Yoga, and Sound Bath classes are typically less physically challenging. All of our classes, events, workshops hosted at The Holō Collective will have a description. Navigate to our Schedule and read each description of class under "View Details". Reach out to us at info.theholocollective@gmail.com for any clarification needed.


Regardless of where you are on your yoga and wellness journey, our teachers always aim to provide modifications for all levels.


Be sure to read each class description and ensure you inspect what you expect to have an exceptional experience.

Can I still practice if I have an active or previous injury?

It's always a good idea to talk to your yoga instructor before practice about any existing or previous physical conditions, and concerns you might have about them. Yoga benefits many people with chronic pain by helping the body regain balance between strength, flexibility, movement, and mindfulness. This allows our teachers to provide any modifications or reasonable accommodations throughout class for your safety and to optimize the time on your mat.

Can I still do yoga if I'm pregnant or I'm postpartum?

Some of our yoga instructors are trained in pre-and-post natal yoga and can provide a solid practice for you within their individual class(es). We encourage you get to know our teachers and their backgrounds!

Yoga can be very beneficial pre-and-post-natal. Make sure to let your yoga teacher know you are expecting so that we can provide modifications for poses and postures that avoid twisting, inversions, intense breathwork (pranayama), abdominal strengthening poses, and lying on your belly or back. Remember, balancing poses may get tougher as you progress in your pregnancy so use the wall or blocks to support your balance and create stability.


Make sure to drink plenty of water and take "bio-breaks" whenever needed.

Do you have parking?

Yes! We have 2-hour free parking on premise. Although our studio's entrance is located on West 6th Street, the entrance to our main parking structure will be behind us on West 7th Street. Follow the "Retail Public Parking" signs and ensure you are parked in one of the "2 Hours Public Parking" spots as these spots are specific for retail clients of Centre Street Lofts only.

All other spots are not available to our studio, and parking in another spot with restricted or reserved signs may result in unwanted tow-away at the car-owner's expense.

What is your Privacy Policy?

The Holō Collective is a space for all shapes and sizes, abilities and experience levels, genders and races. We aim to create a safe space for all in attendance and practice non-judgement, non-discrimination at all times. Your privacy is very important to us. Any personal information you choose to give us will only be used to help us provide you with the highest support for our services and products. Please always let us know if you have any issues or concerns.

Release and Waiver
By practicing at The Holō Collective, all students and guests agree to a general release and liability waiver. Each student is encouraged to take care of themselves and move only into poses, to degrees of each pose, and transitions that are without pain. We encourage students with physical conditions or limitations to begin with a beginner-friendly class, avoid anything that creates unease and to listen and honor your body.


Information You Provide to Us

You can browse our website without providing any personal information to us. The Holō Collective may gather and/or retain personal information about you when you voluntarily submit it to us and automatically collects statistical information about visitors’ use of our website and client management platforms (Mindbody, ClassPass, etc.).  Information that you submit may be linked with statistical information about your access to and use of theholocollective.com and/or any integrated platforms we make available for reservations, email, marketing, and other inquiries.


Inquiries and Forms

If you choose to complete and submit a form or otherwise provide information through our website or third-party platforms when you make an inquiry, including but not limited to the “Contact Us” page, by phone, chat, or email, we may collect and retain the Personal Information you provide, including your name, postal or email address, contact information and any other data you submit.


Social Networking Activities

The Holō Collective includes the ability for you and other users to link to social networking websites. As a result, we receive information about you when you choose to post or otherwise share information about The Holō Collective on said social networking platforms. We may also receive personal information about you from your social networking account depending on your privacy setting for that account; this may include name, profile picture, age range, gender, language, country and other public information. You can control this by adjusting your privacy setting on your social network account.

Other notables including, but not limited to, lost items, cancelled classes, children, pets, drug use?

Lost Items

The Holō Collective will not be responsible for lost or stolen items under any circumstances. Please refrain from bringing valuables into the studio. The studio does not provide a Lost and Found for items students may leave behind.

Class Cancellations

Life happens and our studio is supported by humans at the end of the day. In the event any of our instructors have emergencies or otherwise unavailable to teach, we will need to cancel classes from time to time in an effort to support our whole community. Although rare in Southern California, inclement weather may also contribute to cancelled classes in an effort to keep everyone safe. Our studio is included as a part of the Home Owner Association with Centre Street Lofts and share common spaces with the residents of the building which can sometimes require maintenance to any of our piping, fire alarms, parking structure, and otherwise common shared property resulting in cancelled classes. We do our best to avoid cancelling classes, but please always check our social media pages or our online schedule to find out about any cancellations of classes and events or studio closures.

Children & Pets

Our minimum age to practice yoga in a group class alone is 13 years old.  For all students who are under 18 years old, we require parent or legal guardian to complete and sign their liability waiver, and be accompanied or ready for pick up.  However, please note that younger humans get distracted and can often be disruptive if they were "forced" to come to yoga.  We always recommend that children are choosing to come rather than it being convenient for the parent/guardian to have them in class.

As much as we LOVE PETS, we must respect that some people have sensitivities to pet hair and dander, so we have a no-pet policy at The Holō Collective.

Tobacco, Drugs, and/or Alcohol

HOLŌ is a smoke-free building (e-vapes may be okay but only for specific events and/or classes that has been clearly outlined & published by The Holō Collective).

For the safety and well-being of all in attendance including yourself, it is important that everyone attends class with a clear mind and body. This includes being free of alcohol or any other substances that could impair your balance, judgement, or coordination (unless it is a special class or event that is specifically tailored or advertised it is welcomed).

Yoga can sometimes involve physical movements, stretches, and some use of props that require your full attention and control. When under the influence, there is an increased risk of injury, not just to yourself but to others around you, as well.

We also ask that students practice respect for our community and not smoke in the parking lot or outside on the sidewalk in front of the building. If we suspect that a you are under the influence and pose a danger to yourself, other students, or the teacher, we have full right to ask you to leave and potentially forfeit your class purchase.

Something else?

The Holō Collective is a welcoming and sacred space. If there is something else on your mind that is not explicitly written or outlined here, please reach out to us so that our team can assist you!

Email is the best way as our teachers have visibility on incoming communication: info.theholocollective@gmail.com

Send us an anonymous feedback using our Virtual Suggestion Box HERE.